Refund policy

Return Period:

You have 30 days from the date of receipt to initiate a return, except for custom-made items unless they were damaged during shipping. PLEASE NOTE:  ALL CUSTOM ORDERS ARE FINAL SALES. 

 

Eligibility for Returns:

To qualify for a return, your item must be unused, unworn, and in its original packaging with all tags attached. Proof of purchase is required.

 

How to Initiate a Return:

To start a return, please contact us via email at support@tiffanysdivinityco.com. If your return is approved, we will provide you with a return shipping label and detailed instructions.

 

Return Address:

All returns must be sent to:

Trade name: Tiffany's Divinity Co

Phone number: 803-414-1555

Email: support@tiffanysdivinityco.com

Physical address: Tiffany's Divinity Co, 851 Highway 378, Suite 100 #1080, Lexington SC 29072, United States

 

Damages and Issues:

Inspect your order upon arrival. If you discover any defects, damages, or incorrect items, notify us immediately for prompt resolution.

 

Non-Returnable Items:

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, and sale items or gift cards.

 

Exchanges:

For exchanges, please return the item and place a new order for the desired item after your return is processed.

 

Refunds:

Upon receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. Please note that bank processing times may vary. We do not take deposits. We have retainer fees to start the process and hold your spot of an order. They are non-refundable.

Gift Cards:

Please note that Klarna and other Shop Now Pay Later apps will not allow you to use their services for gift card purchases.

 

Services and Consultations:

Please note that Klarna and other Shop Now Pay Later apps will not allow you to use them for the booking of services and consultations.